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We are seeking an experienced customer service manager. One who has experience with call centers. Responsible for ensuring maximum customer care and satisfaction. They need to minimize the number of chargebacks. This persons responsibilities include: -working with company management -responsible for the articulation and implementation of call center policies -responsible for all processes, procedures, training, quality assurance, hiring practices, and more. -experience with data analysis, spreadsheets, and analytical thinking is a must. QUALIFICATIONS: 5+ years in the customer service field 3+ years as customer care manager, preferably in a call center ? Bachelors degree required Familiarity with online commerce business models ? Strong analytical and communication abilities ? Experience with call centers using live text chat is a bonus click on the apply link below to apply to this job.

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Published at 15-07-2008
Viewed: 337 times